Chatway MCP Server
Official Chatway MCP server: the agent triages live chat conversations, replies to customers and searches the knowledge base
- 34 ★ on the repository
- Last commit
- MIT
Broad access
Why this level
- The agent reads customer conversations with personal data and can reply to them on behalf of your team
- The tools assign agents, resolve conversations and change contact data, and customer messages can try to steer the agent
Install
- Works in
In your terminal, with SkillFoxx CLI
npx skillfoxx add mcp/chatway-mcp-serverDetects the agents on your machine, shows the access level and pins the version.
Other ways to install
Access and checks
How we reviewBroad accessThe tool can change data, run commands or handle secrets.
- The agent reads customer conversations with personal data and can reply to them on behalf of your team
- The tools assign agents, resolve conversations and change contact data, and customer messages can try to steer the agent
This is third-party code. Review the repository files before installing.
What it does
Chatway is a live chat and customer support platform: website chat, AI chatbots, WhatsApp, Facebook Messenger, Instagram, a shared team inbox and a knowledge base. The MCP server opens that inbox to an agent. The agent finds and searches conversations, reads message history, replies to customers, leaves private notes for the team, resolves and reopens conversations, assigns agents and hands a conversation from AI to a human. It also searches contacts and visitor details, searches knowledge base articles and, on paid plans, tags conversations and writes custom contact data. A helper workflow exists too: the server returns the Chatway install script and checks whether chat is installed on a website. Connection goes to https://mcp.chatway.app/mcp over Streamable HTTP, signing in with a Chatway account through OAuth 2.1, with no API key. At sign-in you choose the widgets, channels and permissions to share. The server works on every plan, Free included, and workspace owners and admins can connect.
Who it is for. Support teams and owners of online shops and services who answer customers in Chatway and want an agent to handle queue triage, reply drafts and routing.
Good fit when
- The queue of unresolved conversations has grown and you need to pick out customers who have waited longest
- Before replying you want to see the customer's past conversations and find a fitting knowledge base article
- A complex request has to be handed from the AI bot to a human and assigned to the right agent
- A week of conversations has piled up and you want recurring problems and gaps in the knowledge base
- Chatway chat has to be installed on a website and the agent must detect the framework and add the script
Not a fit when
- You have no admin rights: only workspace owners and admins can connect
- Replies must go out to customers automatically: the reply skill drafts and sends only with your approval
- Support runs in another system: the server sees only the Chatway inbox
Example request
Show my unresolved Chatway conversations, pick out customers waiting more than a day and draft replies, but do not send them.MCP
- Transport
- http
- Authentication
- OAuth
Limitations
You need a Chatway account and workspace owner or admin rights. Tag and custom contact data tools need a paid plan. The detailed tool reference lives at developers.chatway.app, and the README gives only an overview of capabilities.
The support skills in the repository install separately from connecting the server: first npx skills add Chatway-app/chatway-mcp-server, then connect the server and sign in. The client must be able to load agent skills. The server handles customer conversations and their personal data, so grant only the minimum permissions at sign-in.
How to disable. Disconnect Chatway in the client, for example under Settings and Connectors in Claude. In Chatway itself access can be revoked in the workspace connections section.
FAQ
How do I connect Chatway to Claude or ChatGPT?
Create a Chatway account, add https://mcp.chatway.app/mcp as a custom remote connector in the client and sign in to Chatway. Step-by-step guides for each client live at developers.chatway.app, and the README covers ChatGPT, Claude, Gemini CLI, Cursor, GitHub Copilot, Cline, goose, Grok Build and Replit.
Do I need an API key?
No. Sign-in uses OAuth 2.1 with a Chatway account and you create no keys. At sign-in you choose the widgets, channels and permissions you share with the agent.
Does the server work on the Free plan?
Yes, it is available on every plan, Free included. The exception is the tag and custom contact data tools, which need a paid plan.
Which skills does the repository include?
Six: Support Triage, AI Reply Assistant, Smart Routing, Customer Context, Support Insights and Install Chatway. They install with npx skills add Chatway-app/chatway-mcp-server, and a single skill is added with the --skill flag.
Can an agent be triggered by events?
Yes, the README covers Chatway webhooks: they tell an agent about a new message or event so it need not keep polling the inbox.
Discussion
No questions or reviews yet.
Related
MCP serversChatbotX MCP server: contacts, conversations, flows, broadcasts and automation in WhatsApp, Instagram and other channels
SendPulse chatbots MCP server
MCP Server for SendPulse Chatbots
An MCP server for SendPulse chatbots: account info, dialogs and sending messages across WhatsApp, Telegram, Instagram and other channels
JivoSite MCP server
jivosite-mcp
An MCP server for the JivoSite live chat: customer conversations, contacts, agents and webhooks through an AI agent
Open-source CRM for small teams with MCP: contacts, deals and tasks open to Claude and other agents, with reply drafts left to you
SendPulse MCP server for WhatsApp and SMS
SendPulse MCP Server
An MCP server for SendPulse WhatsApp bots and SMS: contacts, button messages, flows, triggers and live chat
Official LINE MCP server: an agent sends messages through the Messaging API from your LINE Official Account
README in short
The README covers the server and its parameters, quick start, a list of clients with instructions, capabilities by area, six skills with the install command, example prompts and working with webhooks.